Refund Policy

Last updated 29 September 2026

30-day money-back guarantee

If you’re not satisfied with your Portfolia Personal plan subscription, you can request a full refund within 30 days of your payment date. This applies to your first payment and to renewal payments alike.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net or email hello@portfolia.site with the email address on your subscription, and we’ll help you through it. Paddle may ask for your order reference.

After the 30 days

You can cancel your subscription at any time from your dashboard. Cancelling stops future charges: your access continues until the end of the period you’ve already paid for, your portfolios keep their existing links, and your personalised address is kept for a further 30 days. Nothing is deleted when you cancel.

Refund timing

Approved refunds are returned to your original payment method. How quickly they appear depends on your bank or card provider.

Paddle’s refund policy

Because Paddle is the Merchant of Record for your order, Paddle’s refund policy at paddle.com/legal/refund-policy also applies.